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Help Center

Welcome To Our Help Center

M-F 8am - 5pm PST
Email: info@crummybunny.com
M-F 8am - 5pm PST

Shopping Online

Payment Options

Pay by Credit Card
Crummybunny.com offers customers several credit card payment options. At this time, we accept the following US issued credit cards: Visa, Mastercard, American Express, and Discover. You must provide us with a working phone number in order for us to contact you to confirm your order, and in the event that any problems arise.
Crummybunny.com is very aggressive in getting law enforcement involved in cases of credit card fraud. Don't try it here! Your browser and the Crummybunny.com secure server encrypt confidential information during transmission, ensuring that transactions stay private and protected. If any unauthorized use of your credit card occurs as a result of your purchase from Crummybunny.com, simply notify your card provider in accordance with its reporting rules and procedures.

Pay by Paypal
To pay with PAYPAL, place your order online and click either Proceed to Checkout (US based customers) or International Checkout (all international customers). You will then be directed to the PAYPAL WEBSITE to log in to your account and complete the order. Default prices on website are shown in US dollars. Please use our currency converter (click the globe icon that says Change Currency on the top right of the page) to estimate the total balance due in your local currency. All payments must be made in US dollars.
PLEASE NOTE: Customers who pay via PAYPAL will have the funds immediately deducted from their account. You may request a refund while you wait for the item to become available, but this may cause delays because we will need to request the funds again once the item is in stock and ready to ship. Please contact us promptly if you would like to have the payment refunded and then re-submit once your items are available.
Effective immediately, all international orders must have the same billing and shipping address. This policy is in place to ensure correct delivery and to protect our customers from fraud.

Pay by Google Checkout
If your order is eligible to be placed through GOOGLE CHECKOUT, the Google Checkout button will display below our "Proceed to Checkout" button in the Shopping Basket.
If you do not have a Google account already, you will have an opportunity to create one. Once signed in, you should see the Crummy Bunny items you have selected to purchase. After you place your order, Google will handle all communication regarding your order status. However, if at any time you have questions about your order, please feel free to contact us.

Pay by Money Order
To pay with a money order, please print out and use our MAIL ORDER FORM. We cannot reserve items prior to receiving payment, so your order will not be placed until you have mailed or faxed in our Mail Order Form.
If you don't have access to a printer, we can mail you a copy of the order form. Give us a call at 1-619-798-6150

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Item Availability

Some of our apparel and accessories may be noted as FINAL SALE. We update our website every evening so it correctly reflects the availability of our apparel and accessories, however, inventory levels fluctuate throughout the day. We will contact you via phone and email if we receive your order and it contains one or more items that will be delayed or are unavailable. Please refer to the following information regarding each item status:
Final Sale:
Items marked as final sale have been drastically reduced in price, and as such are not eligible for a return or exchange. Please be aware when purchasing that this is literally a final sale, and if you send back the apparel and accessories for a return or exchange we must simply send the original purchase back to you. If your product ARRIVES damaged, you must contact us in writing (send an email with your order number to info@crummybunny.com) within 5 days of receipt to review the return/exchange options available to you. If your product BECOMES damaged past the 5 day deadline, you will NOT be eligible for a return or exchange.

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Placing an Order

To place an order through the Crummybunny.com website, follow these steps:
Shop Online
  • Click "ADD TO CART" on the pages displaying the products you want to purchase.
  • Adjust quantity if necessary on the Shopping Cart page.
  • Click either Proceed to Checkout (US customers), International Checkout (international customers) or Google Checkout.
Shipping & Billing Info
  • Enter your shipping information on the Shipping page.
  • Select your shipping method, and enter a phone number we can call to confirm your order.
  • Choose your payment type and enter your credit card information.
  • If the billing address on the credit card is different than the address you are shipping to, enter that information.
  • If you are paying with PayPal, you will receive an invoice within two business days.
  • Once we confirm that the invoice is paid, your order will be shipped out.
Complete Order
  • Enter your email address if you would like a confirmation email and tracking information.
  • If you have a coupon or gift certificate, enter that in the coupon field and click Apply. If you have any special instructions or comments, enter them in the comments field.
  • Finally, review all the information you've entered so far on the Review page.
  • When you're satisfied that everything is correct, click "Proceed to Order Review".
  • Your order is now complete, and a confirmation number will appear on the page as momentarily.
You can place your order, check the status of your order or review a past order, and get answers to any questions you may have about Crummybunny.com or our products by calling us at 1-619-798-6150 or emailing info@crummybunny.com.
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Order Processing

All orders require 24 to 48 hours to be processed. This allows us time to verify billing and shipping information, and pull and inspect all items. If an item is not in stock, we will contact you within 48 hours and advise you of when we expect to ship it to you.

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Sales Tax

Since Crummybunny.com is based in California, state law requires that we charge sales tax on orders shipped to customers residing in California. For customers residing in states other than California, please be aware that the taxing authorities in your state may charge you a "use" tax on your out-of-state internet purchases. While it is not the responsibility of Crummybunny.com to charge or collect this "use" tax, we're alerting our customers to this possibility as a courtesy. If you require further information, we suggest that you directly contact the tax authorities for your state.

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Emails and Telephone Calls About Your Order

After you place your order, you may receive emails and phone calls about your order. Below are examples of emails/phone calls you might receive:

Your order has been received:
  • This email confirms that we have received your order.
  • It includes your order number; please keep this information for your records.
Your order has shipped:
  • This email and courtesy phone call confirms that your order or part of your order has shipped.
  • The arrival time of your order depends on the shipping method selected, item selected, and your shipping location.
Important notice about your order:
  • There are a few reasons why you would receive this email, including: difficulty in processing your order, inability to ship to the address provided, duplicate order, or cancellation of order.
  • Should you receive a notice like this, please call a Customer Care Representative at 1-619-798-6150 as soon as possible so that we may resolve the problem.
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Top Reasons for Order Delays

We try our best to ship orders as quickly as possible, with about 94% of all orders shipped and delivered on time. Most items are normally shipped within 48 hours, assuming availability, for orders placed before 12pm PST and paid with credit card without complication. Some delays, however, may occur. The following list of the top reasons for these delays is provided to help customers to understand the process and avoid delays. Please email us if you have any questions or suggestions.
  • Credit card not authorized: When the billing address and zip code do not match what the bank has on file, we first call the customer to verify the correct address. On occasion we'll contact your bank to provide us with address verification. A declined credit card can be another delay, but feel confident that an Crummy Bunny customer service representative will be in contact with you to quickly resolve any order issues.

  • Billing address different from shipping address: The billing address must be the address the bank has on file. Sometimes a copy of picture ID is required. We take online fraud and identity theft very seriously. Please understand that order delays are most often caused by activities on our part that safeguard you from possible fraud.

  • Incorrect shipping address and/or zip code: FedEx and USPS will return packages if they are unable to locate an address, which causes us to have to re-send. Please know that we do everything we can to minimize this issue by calling customers to verify if an address or zip code seems problematic. However it is the responsibility of the customer to verify the accuracy of all billing and shipping information, and to take the time to look over your order. An email confirmation of your information can go a long way towards speeding up your order.

  • Incorrect shipping method chosen: Please take a moment to read the restrictions on the shipping method you have chosen. FedEx does not deliver to PO boxes. If the incorrect shipping method is chosen, we will contact you before shipping, which may result in a delay.

  • No one is home to accept package: FedEx and USPS will often require signature upon delivery. Delivery will be attempted a maximum of three times before being sent back to the shipper. All orders can be tracked on the USPS.COM WEBSITE or FEDEX.COM WEBSITE.

  • Holiday Delays: USPS and FedEx do not guarantee any shipment time frames during the winter holiday season. Make your gift purchases and arrangements early and avoid the holiday rush!

  • Back-Order or Reserve Now Items: We will contact you if you have ordered a back-order or reserve now item, and provide an expected arrival time. Most of these items are listed as such on our site, so take the time to check and make sure that the item shows as available if you need it in a hurry!

  • Orders placed during non-business hours: We are open Monday through Friday, from 8:00 a.m. to 5:00 p.m. PST. Orders placed during the evening, over the weekend, and/or on holidays will not be processed until the next business day.
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Shipping Information

Shipping Options Domestic

US based customers may choose free 10 day shipping with orders of $75 or more. Other options include 7 day shipping ($6.50), 3-5 day shipping ($8.95), and expedited FedEx shipping ($24.95 for 2 day, $37 for overnight delivery, NO FEDEX SATURDAY DELIVERY). For more information please CLICK HERE.

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Shipping Options APO

FPO/APO military orders are sent via 5-7 day certified mail ($8.95). For more information please CLICK HERE.

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Shipping Options International

Canada based customers can choose free 14 business day shipping with orders of $75 or more. Other options include 14 business day shipping with no minimum purchase ($8.50), and expedited 5 business day shipping ($34.99). All other international customers can choose free 21 business day shipping with orders of $100 or more, business day shipping with no minimum purchase ($13.70), or expedited 7 business day shipping ($42.99). For more information please CLICK HERE.

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Tracking Your Order

You will receive an email confirming that the order has shipped once it is picked up by USPS or FedEx. The email will include a tracking number that you can input at their website for tracking information. Please note that some shipping options provide only limited tracking information. Please enter your tracking/shipment number at either the USPS.COM WEBSITE or FEDEX.COM WEBSITE for details on your delivery.

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Missing or Lost Packages

International shipments will be sent out via the US Postal Service and then turned over to your countrys local postal service (ex: Canada Post, Royal Mail). Once your local postal service has collected the package from customs we may have a difficult time tracking it due to the languages and hours of operation common in your country. As such we may provide you with whatever tracking information we have access to, and request that you follow up with your postal service to locate the package if it is lost or delayed.

Once a package has been shipped out per your order specifications, it is literally out of our hands and becomes the responsibility of the postal service that you selected. Please note that this may include FedEx, USPS, or the postal service for the country that the package is being delivered to. If your package does not arrive as planned, please contact us for assistance! We are happy to help you locate the package if possible. If the package cannot be located, we will provide you with a replacement or refund once our standard procedure has been completed. This will require:

  • Customer must complete and return (via postal mail, fax, or scanned email) a signed affidavit of non-receipt (MANDATORY for all orders in which a replacement or refund is requested because the customer noted that the package was never received).

  • By signing the aforementioned affidavit, customer agrees that they will immediately ship back the original package - and cover all costs of shipping the package back to us - if it is received after a replacement or refund has been issued.

  • Crummy Bunny requires this form for our own protection, and as documentation to the shipping service so that we can file a claim.

PLEASE NOTE: Postal fraud is a serious crime and Crummy Bunny is obligated to provide appropriate documentation when filing claims of packages that were not delivered as planned. Because we will provide a free replacement or refund upon receipt of this signed document, it is absolutely required in order to proceed. Please do NOT expect a replacement or refund if you are not willing and able to complete the required documentation.

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Shipping Restrictions

  • Delivery time frames include business days only (Monday-Friday).

  • Business days do not include weekends, U.S. national holidays, and/or any national holidays in the country the package is being delivered to.

  • Your delivery may require a signature upon receipt.

  • International deliveries may be subject to customs fees or tariffs that we cannot predict in advance.

  • International orders must have the same billing and shipping address information.

  • FedEx packages cannot be delivered to P.O. Boxes, so please use a valid street address if you opt for expedited FedEx shipping.

  • FedEx orders must be placed prior to 12pm, PST to ensure same day shipment. In addition, all items must be in stock and the payment must go through with no complications. Otherwise, your FedEx package may not ship out or arrive within the requested time frame.

  • Crummy Bunny will make every effort to contact customers with order issues that may cause delay, however, we request that you check these details in advance to ensure smooth shopping.

  • PLEASE NOTE: Shipping times are an estimate and cannot be 100% guaranteed. Sometimes the postal service and/or express delivery services have delays that we cannot estimate. This is particularly true of weather issues that may prohibit USPS, FedEx, or the postal service in your country from delivering packages as scheduled.

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Returns & Exchanges

Return/Exchange Form

If you are not satisfied with your purchase, you can return most items in their original and unworn condition within 30 days for a refund or exchange. (Shipping and handling fees are not refunded). Items received after 30 days from date of receipt will not be accepted. Items noted as Special Order must be sent back within 5 days of receipt. Final Sale and/or Clearance items cannot be returned or exchanged. Additional exchange or re-stocking fees may apply. Refunds are processed within 15 business days of receipt.

If you need to make a return or an exchange, please download the Crummy Bunny RETURN/EXCHANGE FORM. The form is available as a PDF. PDF (Portable Document Format) files allow forms to be used and downloaded by clients internationally and from various computer platforms with a minimum of fuss and hassle.

Need a PDF viewer? You can download the latest version of the Adobe Acrobat Reader from Adobe's web site. DOWNLOAD ADOBE READER NOW. (Please note that Crummy Bunny is in no way affiliated with Adobe Systems Inc. We simply use the software.)

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Return and Exchange Instructions

  • Repack the item in the original packing materials (postal box, packing peanuts, etc) and send it in a PROTECTIVE package. PLEASE NOTE: premium gift boxes ($5.99 each) are final sale items that may NOT be returned. Please do not include them in your return/exchange package. We are unable to issue refunds for items lost or damaged due to unsecure packaging. Important: some items consist of several parts or pieces. Always return the entire item or set for a replacement or refund. This is particularly true for wedding ring sets (you must return both/all rings from the set, or we cannot accept your return or exchange request), and product sets.

  • Complete the Return/Exchange form that is provided with your package. If you need an additional copy, it can be acquired by CLICKING HERE. It must be filled out in full, including your reason for the return or exchange and all other information necessary to process your request promptly. (PLEASE NOTE: Your order may be subject to a return re-stocking fee or an exchange fee. Please see details on potential fees prior to purchasing.)

  • Save a copy of the packing slip for your records.

  • Ship the package insured and prepaid via U.S. Mail, UPS, or FedEx. Save your shipping receipt until you receive your refund or replacement. If your package is not insured and you do not have proof of shipment, we will not be able to issue refund for packages lost in transit.

  • If the item is a gift it is important that the order number be written on the Crummybunny.com return slip. As with any purchase, the gift recipient may exchange the item or elect to receive an Crummybunny.com gift certificate instead of a refund

  • Exchanges received after 30 days will be handled on an individual, case-by-case basis and may require additional fees. Please contact customer service at 1-619-798-6150 for more information.

  • Packages should be mailed to:

    Returns Department
    c/o Marketing Advantages Intl., Inc.
    3434 University Avenue
    San Diego, CA 92104 U.S.A.

    *NOTE this is not a retail location.
You should NOT write "Crummy Bunny"," product ", or other clothing-related words anywhere on the package as this invites possible theft.

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30 Day Return Policy

We're confident that crummybunny.com's product will meet, if not exceed, your expectations. No purchase at Crummybunny.com is complete until you're completely satisfied. You can return most items to us within sixty (30) days of the shipping date for the full purchase price, minus shipping and handling fees. Items that have been worn, damaged, and/or altered will not be refunded or exchanged. Items noted as special order must be sent back within 5 days. Final Sale items cannot be returned or exchanged. Additional exchange or re-stocking fees may apply.

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Exchange Fees

All domestic (US) exchanges require a $3.95 processing fee. All international exchanges require a $5.95 processing fee. This fee covers the cost of postage for us to ship the exchange item to you, and it accounts for time and resources utilized when processing your exchange. The fee will be charged to the original credit card used for purchase. If you originally paid via PayPal, we will request a payment of the exchange fee via PayPal, which must be received before we proceed with your request. If we are unable to collect the exchange fee, your exchange request will be processed as a return, and any applicable refund will be applied to the original form of payment (credit card or PayPal account).

If you received your product as a gift, and/or would prefer to use an alternate form of payment for the exchange fee, you must provide complete credit card details on the return/exchange form. This includes the cardholder's full name, the billing address, and the 3 digit CCV (security code) number from the back of your card. If you do not feel comfortable providing this information by mail, you can also contact us via phone or email. If you received an incorrect or damaged item, please contact us immediately by phone or email. You may request that return and exchange fees be waived if you receive an order with a damaged, defective, or incorrect item. Please note that final decisions regarding return and exchange fees will be determined by crummybunny.com.

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Re-Stocking Fees

Special order items, product items that cost $200 or more, and certain couture cocktail rings are subject to a 15% re-stocking fee. Please be aware that your refund will be for the purchase price of the product, less the 15% fee. If you are not sure if an item may be subject to a re-stocking fee, please contact us prior to purchasing. If you are confused about the amount of your refund, we are available to assist you via phone and email.

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Final Sale

Any product noted as final sale has been drastically reduced in price, and as such is not eligible for a return or exchange. Please be aware when purchasing that this is literally a final sale, and if you send back the product for a return or exchange we must simply send the original purchase back to you. If your product ARRIVES damaged, you must contact us in writing (send an email with your order number to info@crummybunny.com) within 5 days of receipt to review the return/exchange options available to you. If your product BECOMES damaged past the 5 day deadline, you will NOT be eligible for a return or exchange.

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Incorrect Or Damaged Items

If you receive your product order and it contains any incorrect, damaged, or defective items, please contact us right away! We have policies in place to take care of such issues for you, and we welcome the chance to make things right. Slight irregularities and variations in silversmith work and in natural stone colors are characteristic of the uniqueness and individual hand craftsmanship of the product and should not be considered as defective. Please refer to the information below for further assistance:
  • Contact us by phone and/or email IMMEDIATELY

  • Be sure to include your name, order number, and the name or item code of the problem item(s).

  • If you cannot contact us right away, be sure to call or email within five (5) business days of receiving your package. If you contact us regarding an incorrect, damaged, or defective item past this five (5) day period, we may be limited in how we are able to best assist you.

  • Please do NOT mail back any incorrect, damaged, or defective items without advance confirmation from crummybunny.com. This is very important!

  • In most cases we will provide you with a postage pre-paid envelope that you can use to return the problem item(s). Each order is handled individually, though, so we may offer you an alternate solution.

  • Please note that return postage fees for incorrect, damaged, and/or defective items will NOT be refunded without prior written authorization from crummybunny.com.
Thank you again for shopping with crummy bunny. We make every effort to provide you with a flawless experience, and we sincerely apologize for any errors. We will make every effort to resolve your order problems in an efficient and economical manner with minimal hassle on your end!

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Refund Processing

All requests will be processed after our returns department inspects and verifies the condition of the item. Returns and exchanges take approximately 15 business days to process upon receipt of the item. Please attempt to return every item with all of its original materials. If you have any questions, contact one of our customer service representatives at 1-619-798-6150.

All applicable refunds must be credited back to the original form of payment. We will automatically apply the funds back to the credit card or PayPal account used when purchasing the product, and the refund cannot be issued to any other card or account. We ask that you provide the last four digits of the credit card on the return/exchange form so that we can double check that your refund is being processed correctly. Please note that we will apply the refund to the original form of payment, even if you note a different card or account on your return/exchange form. If you no longer have access to the card or account used for purchase, you are responsible for contacting your bank, credit card company, and/or www.paypal.com to find out how to access the money that was refunded. We have this policy to protect our shoppers, and prevent fraud!

If you are confused about the amount of your refund, or if you would like an explanation of any return, exchange, or processing fees applied, please contact us via phone or email. Please keep in mind that refunds generally take longer to appear on your bank or credit card statement than charges do. You should allow 5-7 business days for your refund to clear on your online or by phone banking transaction history. Mailed bank and credit card statements may not reflect the refund for one to two billing cycles.

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Best Price Guarantee

If you purchase a piece of product and it goes on sale within 14 calendar days, crummybunny.com will gladly issue a refund in the form of store credit. Here's how to make a Best Price Guarantee Claim: Send an email to info@ crummybunny.com with Best Price Guarantee in the subject header. Include the following information in your email.
  • Your name
  • Your order number
  • The name of the product that is now on sale.
Terms and Conditions - Once we receive your email, crummybunny.com reserves up to 10 days to process the claim and, if appropriate, issue a store credit. You will then be contacted via email with the details. The product currently on sale must be the exact same style, make, and color as the one previously purchased. Email offers or special newsletter promotions do not qualify the item must be marked as on sale on the crummybunny.com website. The Best Price Guarantee offer cannot be combined with any coupons or promotions. Not valid on Final Sale items. Policy subject to change without prior notice.

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Return Restrictions

All returns and exchanges are processed in the order that they are received, within 15 business days. Applicable refunds will be processed and applied back to the original payment method within this time frame. Some items may not be eligible for a return or exchange, and some may require additional re-stocking fees. Please contact us prior to purchasing with questions about potential return or exchange restrictions on any items. Items must be returned in their original condition product which has been obviously worn or purposely altered or damaged may not be accepted.

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Promotions & Discounts

How to Receive Coupons

We offer coupon codes periodically in our newsletters. Just go to our HOMEPAGE and input your email address in the field titled Sign up for email updates and promotions. This field is located above the icons for Facebook, Twitter, and My Account. If you cannot locate the field please contact us and a customer service representative will be happy to assist you. Our friends on TWITTER, and FACEBOOK also receive exclusive coupon codes and promotions, so be sure to add us on those sites for more chances to save! Finally, our BLOG will often feature exclusive contests and coupons, so check it regularly as well.

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Coupon Restrictions
Coupon codes may not be combined with any other offers and apply only to orders placed within the time period that the code is valid. Not valid on previous orders, or waitlisted orders. Limit one per household. Entering in a gift certificate code along with a coupon code requires customer service assistance. Please call or email us directly for help placing your order.

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Sales Page

CLICK HERE to see our sales page of gift sets, clearance items, and special deals!

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Sweepstakes & Giveaways
CLICK HERE to become a fan of our facebook page where we run contests, giveaways, and sneak peaks!"

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Safety, Security, Privacy

Secure Order Processing
The security and privacy of customer information is one of our highest concerns. We realize you need to be confident that your credit card and other personal information will be secure when you shop at crummybunny.com.
In our efforts to ensure this level of security, we use industry-standard encryption technologies - including, but not limited to, Secure Sockets Layer (SSL) - to safeguard your credit card number and other consumer data as it is exchanged with our website. Please keep in mind that no data transmission over the Internet can be guaranteed to be 100% secure. Therefore, despite our extensive precautions, we cannot guarantee the absolute security of any information you send over the Internet, and you transmit such information at your own risk. For more details on how we use and protect your personal information, please CLICK HERE see our Privacy Policy.

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Fraudulent Orders
We monitor and report all instances of fraudulent credit card orders to the San Diego division of the FBI. We're able to determine the identity of individuals committing credit card fraud through analysis of the information provided to us by the ISPs of those attempting to conduct such illegal activities. Furthermore, we are able to trace fraudulent orders through e-mail addresses, including those on free services such as Hotmail. In legal terms:

Our primary mission is to protect the interests of our loyal customers. As such, we take fraud very seriously. We will prosecute to the full extent of the law any person(s) or entity found guilty of committing fraudulent activity using crummybunny.com's web site and/or services. The quality of service provided by crummybunny.com is maximized when we have the interests of our customers in mind. Please be considerate of others and respect both the written laws that prevent fraud on the Internet and the unwritten rules that bind the Internet community and foster the growth of new technologies.
For questions regarding crummybunny.com's fraud protection policy, contact:
Crummy Bunny 3434 University Avenue San Diego, CA 92104, U.S.A. *NOTE this is not a retail location.
Or email: info@crummybunny.com

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